Resource delivery that supports the homeless population is fragmented and not easily navigated. Most service providers are designed to provide specific services and have patrons physically visit them. Most of the homeless have multiple needs requiring a visit to multiple agencies or service provider locations. Transportation is often unavailable to someone living on the street. Even with a bus pass, it can often take hours or days to receive all the services needed. Medical emergencies often land on the doorstep of the local hospital emergency room exasperating resources and leaving patients stranded and without shelter for recovery. 


Remote service delivery is far more efficient. Helping HandUps' SupportNet system eliminates physical and system constraints while accelerating service delivery. Case-worker assignments are streamlined. Service levels, availability, inventory, and resource deliveries are tracked in real-time and attached to our client's file enabling us to measure and confirm that a client's needs have been met. SupportNet stores the transaction data so it can be used to provide management reports to our participating partners and to government agencies to demonstrate success, as well as point out opportunities for improvement.  


Many people in need are denied resource availability due to a lack of knowledge or physical access. Caseworkers using SupportNet can immediately request and refer their clients online. Caseworkers from each agency are digitally partnered together in a coordinated effort to deliver services to homeless clients. Reasonable service level agreements can be established and used to measure provider responsiveness. Since the cases are tracked start to finish with outcomes, we can easily determine effectiveness. SupportNet’s robust reporting capabilities will enable stakeholders to make adjustments in order to improve effectiveness.


Shelter bed providers can transmit realtime bed inventories in the shelter reservation and booking system that can be matched with case requirements and locations. Caseworker assignments are acknowledged and communicated in realtime.  Resources can be easily identified and reserved or set up for mobile delivery. Performance statistics can be easily measured and reported. Client progress, resource assignments, and follow-up communications can be easily recorded. 


The SupportNet system is illustrated below. Each resource provider will be connected to SupportNet through secured Single Socket Layer (SSL) links over the Internet. Data will be transmitted over those secured connections via private and unique Application Program Interfaces (APIs) allowing for a secure centralized exchange of information.  Caseworkers can initiate, work, and close cases through any connected desktop or mobile device. Tablet and smartphone users will access SupportNet through its downloadable mobile app. 

Mobilized personal medical and pet care services can be ordered and dispatched to the HHU Intervention Care Facility. Agencies requiring resource delivery via the US Postal Service will mail to a designated mail delivery destination established within the local Service Planning Area (SPA). As clients are transitioned to Permanent Supportive Housing or reunified with their family, the client can utilize the postal services change of address system to forward their mail and report their change of address.   


Agencies, resource, and service providers can submit their request to be added to SupportNet by completing the form below.  


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